Shipping policy
Shipping Policy
1.1 Processing Time
- Orders are processed within 7 business days. Please note that during peak seasons or due to unforeseen circumstances, processing time may be extended. We will inform you of any significant delays.
1.2 Delivery Time
- United States: Standard shipping typically takes about 15 business days from the date of shipment. Orders over $30 are eligible for free shipping.
- Other Regions: Delivery times may vary based on destination but generally take around 15 business days. Orders over $100 USD qualify for free shipping.
1.3 Shipping Costs
- United States: Free shipping for orders over $30.
- Other Regions: Free shipping for orders over $100 USD.
1.4 Shipping Carrier
- We utilize reputable shipping carriers to ensure your order is delivered efficiently. The choice of carrier may differ based on your location and selected shipping method.
1.5 Tracking
- Once your order has shipped, you will receive a tracking number. This number allows you to track your shipment through the carrier’s website.
1.6 International Shipping
- For international shipments, customs duties and taxes may be incurred. These charges are the recipient's responsibility. Please check with your local customs office for information on potential fees.
1.7 Delivery Issues
- If you encounter any problems with your delivery, such as delays, missing items, or damaged packages, please reach out to us at 630-890-2982 or email us at dh18036580580@gmail.com. We will assist in resolving the issue promptly.
1.8 Return Address
- Returns should be sent to: 7101 S Adams St Ste 4, Willowbrook, IL 60527-8432, USA